Box Office Volunteer

  1. Arrive at the theatre one half hour before the lobby opens (1.5 hours before curtain).
  2. The tickets are dropped daily by courier into the mail slot on the door. The FOH manager will have the key to open this. There should be envelopes for ticket pickups at the door, tickets to sell and instruction sheets from TIX on the Square, please make sure you read these. If the tickets are NOT in the slot, call one of the FOH Directors immediately (contact info by the phone in the Box Office).
  3. The FOH manager will give you the cash box. Count the float to make sure you are starting out with the correct amount listed in the box.
  4. We accept CASH ONLY – no credit cards, debit cards or cheques.
  5. Ticket prices are posted on the box office counter.
  6. Only accept $50 or $100 if:
    • They are the new version, and
    • The cost of tickets is over $50 or $100 – we do not want to use up our float making change.
  7. There are two forms and two envelopes that must be filled in and submitted. These are very important as the information gathered is used to apply for grants. The forms are located in the binder and are:
    • White Box Office Worksheet (A)
    • Yellow Box Office Record (B)
    • White envelope labelled Box Office Receipts (C)
    • Manila envelope labelled Box Office (D)
  8. Use the white worksheet (A) when selling tickets. A sample is provided in the binder. Please note anything unusual that occurs on this sheet. i.e.: someone comes in to pick up their tickets but they are not there, not on the comp list etc.
  9. The envelopes for pick up do not need to be recorded as they are already paid for and recorded through TIX on the Square. If a client says that they purchased through TIX but there is no envelope, please record their name, phone number, and number of tickets they purchased and allow them in. Call TIX at 780-420-1757 and leave a message with this information.
  10. There is a list of comps in the binder, there should be an envelope with their name on it and comp tickets for them, use your judgment if someone says they have comps and they are not on the list.
  11. When everyone is seated and the doors are closed, take the ticket stubs from the FOH manager and count them. Record this number on the white worksheet under “Attendance”.
  12. Transfer the required information from the white worksheet to the yellow sheet as this is the report that the Treasurer/Administrator needs. A sample is provided in the binder.
  13. Count your float in small bills, toonies and loonies and leave in cash box for FOH manager to lock up. If the float is low on small change, contact the FOH Directors and leave a message.
  14. Count up your surplus cash using the yellow worksheet (B) then put the cash and worksheet in the white envelope (C) and deposit it in the slot in the left-hand safe in the storage room. The FOH manager should watch you do this.
  15. Put the white worksheet (A), remaining tickets, ticket stubs and ticket orders not picked up in the manila envelope (D) and put it in the file box under the box office counter.